Shipping is free for all orders within Australia.We use Australia Post for all our shipping.
All orders are processed within one business day once we receive your payment. You will be notified via email once your order has been dispatched, which will also include a tracking number.
Standard delivery will take between 3-7 business days for metropolitan areas in Australia. Delivery times may be slightly delayed if you live in regional areas and may also be affected at certain times of the year. Use the tracking number provided to follow your package.
Express shipping will incur an additional $10 per order. Next day delivery is not guaranteed and is subject to the postal delivery network. All orders are dispatched within 24 hours, business days.
You can track your order by entering your tracking number on the Australia Post website. Get in touch with us at firstname.lastname@example.org if you have any problems.
Exchange and Returns
We accept returns and exchanges within 7 days of receiving your order. Email us at email@example.com with the subject line "RETURN" and include your name and order number.
All items must be unused and in original packaging (including stuffing). You will be responsible for the cost of the return shipment. We will send your first exchange parcel to you free of charge (applicable to Australian orders only). Shipping costs will apply after the first exchange parcel.
International orders will incur an additional shipping charge for exchanges.
If you wish to cancel your order, please contact us immediately at firstname.lastname@example.org and we may be able to cancel your order if we have not processed it. Unfortunately, once we have sent your order, we are unable to amend it and you will need to wait until you receive your parcel and then process a refund.
Make sure you keep your tracking number so you can see where your package is. Once we receive your parcel, we will inspect your goods and notify you through email. Please note, it may take several days for your bank to process the refund.
While we check all our orders before they leave our warehouse, sometimes we may miss a fault. Please contact us immediately at email@example.com and we will assist you.
Cost of shipping to the following countires applies:
New Zealand - $15AUD per order
Asia/Pacific - $20AUD per order
North America/Europe - $20AUD per order
Please note, due to the size of our large leather bags, some leather styles may incur an additional shipping fee. Check the item description for additional shipping fees. Final shipping fee will be shown in shopping cart.
International customers may be required to pay sales tax, duty or customs charges depending on each country. All sales tax, duty or customs charges are the responsibility of the customer and are not included in the order or shipping charge. Contact your local customs office to check applicable taxes and customs fees.
If you wish to purchase from a country that is not listed, please contact us and we will try out best to arrange shipping. International customers may be required to pay sales tax, duty or customs charges depending on each country. All sales tax, duty or customs charges are the responsibility of the customer and are not included in the order or shipping charge. Contact your local customs office to check applicable taxes and customs fees.
Celery The Label is not responisble for additional taxes and customs duties. Contact your locan customs office to check applicable duties, taxes and/or fees.