Shipping is free for all orders over $100.

For orders below $100, there will be an additional shipping fee of $5 per order.

We use Australia Post for all our shipping.

Express shipping will incur an additional $10 per order.

Next day delivery is not guaranteed and is subject to the postal delivery network. All orders are dispatched within 24 hours, business days. 

All orders are processed within one business day once we receive your payment. You will be notified via email once your order has been dispatched, which will also include a tracking number.

Standard delivery will take between 3-7 business days for metropolitan areas in Australia. Delivery times may be slightly delayed if you live in regional areas and may also be affected at certain times of the year. Use the tracking number provided to follow your package.

We accept exchanges and refunds within 7 days of receiving your order. Email us at hello@celerythelabel.com with the subject line "EXCHANGE" or "REFUND" and include your name and order number. 

You will be responsible for the cost of the return shipment. We will send your first exchange parcel to you free of charge (Australian orders only). Shipping costs will apply after the first exchange parcel.

All items must be unused, original condition and in original packaging (including stuffing). We will refuse returns on items that show any wear.

Every shoe order includes one free exchange (size only) for your peace of mind. Shipping costs will apply after the first exchange parcel.

We accept refunds within 7 days of receiving your order. You will be responsible for the cost of the return shipment.

Email us at hello@celerythelabel.com with the subject line "EXCHANGE" or "REFUND" and include your name and order number. 

All items must be unused, original condition and in original packaging (including stuffing). We will refuse returns on items that show any wear. We recommend trying on our shoes indoors on a soft, carpeted surface.

Please note, free exchanges on shoes applies to Australian orders only.

Make sure you keep your tracking number so you can see where your package is.

Once we receive your parcel, we will inspect your goods and notify you through email.

Please note, it may take several days for your bank to process the refund.

If you wish to cancel your order, please contact us immediately at hello@celerythelabel.com and we may be able to cancel your order if we have not processed it. Unfortunately, once we have sent your order, we are unable to amend it and you will need to wait until you receive your parcel and then process a refund.

Cost of shipping to the following countires applies:

New Zealand - $15AUD per order

Asia/Pacific - $20AUD per order

North America/Europe - $20AUD per order

Please note, due to the size of our large leather bags, some leather styles may incur an additional shipping fee. Check the item description for additional shipping fees. Final shipping fee will be shown in shopping cart. 

International customers may be required to pay sales tax, duty or customs charges depending on each country. All sales tax, duty or customs charges are the responsibility of the customer and are not included in the order or shipping charge. Contact your local customs office to check applicable taxes and customs fees.

If you wish to purchase from a country that is not listed, please contact us and we will try out best to arrange shipping. International customers may be required to pay sales tax, duty or customs charges depending on each country. All sales tax, duty or customs charges are the responsibility of the customer and are not included in the order or shipping charge. Contact your local customs office to check applicable taxes and customs fees. 

Celery The Label is not responsible for additional taxes and customs duties. Contact your local customs office to check applicable duties, taxes and/or fees.

We accept refunds within 7 days of receiving your order. Email us at hello@celerythelabel.com with the subject line "REFUND" and include your name and order number. 

You will be responsible for the cost of the return shipment.

All items must be unused, original condition and in original packaging (including stuffing). We will refuse returns on items that show any wear.